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Hi, we’re happy you stopped by and are here to help!

Have a question about how Tinder works? Check out our FAQs. It’s filled with information about our product, policies, community and basic troubleshooting tips.

Sorry to hear that you’re experiencing issues with Tinder!

It would be really helpful if you took the time to describe your issue below, but before you do, please try deleting and reinstalling the app. This tends to solve many technical issues and ensures that you’re using the latest (and best) version of Tinder.

If you’re still having trouble, please share as many details as you can with us about the issue using the form below and include screenshots of the issue if possible.

Tinder bans accounts in response to violations of our Terms of Use or Community Guidelines.

If you believe your account was banned in error, you can appeal through the Appeals Centre. For instructions on submitting an appeal, please visit our Help Centre.

If you need help with something else related to your account ban, please complete the form below.

If you’ve been banned, warned and/or had content removed from your profile, this means we’ve identified a violation of our Terms of Use or Community Guidelines.

If you believe we took this action in error, you can appeal. To appeal, please visit the Appeals Centre using the same login details as your Tinder account. If you want to learn more about Tinder’s appeal process, please check out our Help Centre.

If you haven’t already, please make sure you’re using the latest version of Tinder available in the App Store or Google Play Store.

If you can’t log in because you’ve changed your phone number or lost access to your Facebook account, we can help by using your recovery email address. Please follow the steps below:

1. Go to Tinder.com.
2. Tap “Log in”.
3. Select the option that asks “Trouble logging in?”.
4. Tap “Login with email”.
5. Enter the email address associated with your Tinder account.

If you're unable to sign in to your account due to a technical issue, feel free to let us know below.

If you can’t log in because you’ve changed your phone number or lost access to your Facebook account, we can help by using your recovery email address. Please follow the steps below:

1. Go to Tinder.com.
2. Tap “Log in”.
3. Select the option that asks “Trouble logging in?”.
4. Tap “Login with email”.
5. Enter the email address associated with your Tinder account

If you’re experiencing a technical issue with email or SMS verification, please feel free to let us know below.

We’re sorry to see you go! To delete your account, you must be able to access it. You can delete your account by logging in to the Tinder app for iOS or Android, Tinder.com or Tinder’s Account Management portal.

If you’re logged in to Tinder, deleting your account is simple: tap the profile icon in the bottom-right corner, go to “Settings”, scroll down and tap “Delete account”, and then “Confirm”.

If you can’t access your account, please complete the form below.

In this case, it’s very important that you contact us from the email address associated with your Tinder account. Note: failure to contact us from this email address may hinder or completely prevent us from being able to process your request.

If you’re unable to log in because you’ve changed your phone number, we can help by using your recovery email address.

1. Go to Tinder.com.
2. Tap “Log in”.
3. Select the option that asks “Trouble logging in?”.
4. Tap “Login with email”.
5. Enter the email address associated with your Tinder account

If you can’t access your account and would like us to help you delete it, feel free to fill out the form below. In this case, it’s very important that you contact us from the email address associated with your Tinder account, for security reasons. Note: failure to contact us from this email address may hinder or completely prevent us from being able to process your request.

If you’re experiencing a technical issue while signing up for Tinder, please let us know below.

Hi there! If you made this purchase using your Apple ID, please note that refunds are managed by Apple, not Tinder.

To request a refund from Apple, please visit Apple Support or follow the steps below:

1. Open iTunes on your computer.
2. Click on your Apple ID.
3. Select “Purchase history”.
4. Find the transaction you’d like refunded and tap “Report problem”.

If you made a purchase on your Android device, we’re happy to review your request for a refund, but ask that you provide some more information below.

Please include the reason for your refund request in the description.

Note: refund requests may only be accepted if requested within 14 days of the transaction date.

If you made this purchase on Tinder.com, we’re happy to review your request for a refund, but ask that you provide some more information below. Please include the reason for your refund request in the description.

Note: refund requests may only be accepted if requested within 14 days of the transaction date.

If you purchased a Tinder subscription using your Apple ID, you’ll need to cancel your subscription directly on your iOS device. Follow the steps below:

1. Go to your iOS settings.
2. Find and select iTunes & App Store.
3. Tap “Apple ID” (your Apple ID email).
4. Tap “View Apple ID”.
5. Log in if you need to.
6. Scroll down to “Subscriptions”, then tap it.
7. Select “Tinder” and tap “Cancel subscription”.

You should be able to see the end date of your subscription on this screen. For more details, go to this Apple Support article.

Note: after cancelling your subscription, you’ll be able to use your subscription for the remaining days that you’ve already paid for. Cancelling your subscription won’t retroactively refund subscription payments, and previously charged subscription fees can’t be prorated based on cancellation date. Deleting the app and/or your account does not cancel your subscription.

If you subscribed to Tinder Plus or Tinder Gold using your Android device, steps for cancellation will vary depending on the method of payment.

If you subscribed using your Google Play Store account:

1. Open the Google Play Store app
2. Using the left-hand menu, select “Account”.
3. Go to “Subscriptions” and select “Tinder”.
4. Tap “Cancel” or “Unsubscribe”.
5. Confirm

If you subscribed using the credit card payment option on Android:

1. Open the Tinder app for Android.
2. Tap the profile icon on the main screen.
3. Select “Manage payment account”.
4. Tap “Cancel subscription”.

Note: after cancelling your subscription, you’ll be able to use Tinder Plus or Tinder Gold for the remaining days that you’ve already paid for. Cancelling your subscription won’t retroactively refund subscription payments, and previously charged subscription fees can't be prorated based on cancellation date. Deleting the app and/or your account does not cancel your subscription.

Having trouble with cancellation? Let us know below.

If you subscribed to Tinder Plus or Tinder Gold on <a href="https://tinder.com/”>Tinder.com, you may cancel your subscription by following the steps below:

1. Go to Tinder.com.
2. Tap the profile icon on the main screen.
3. Go to “Manage account”.
4. Either disable “Auto renew” or select the option to “Cancel”.

Note: after cancelling your subscription, you’ll be able to use Tinder Plus or Tinder Gold for the remaining days that you’ve already paid for. Cancelling your subscription won’t retroactively refund subscription payments, and previously charged subscription fees can’t be prorated based on cancellation date. Deleting the app and/or your account does not cancel your subscription.

Having trouble with cancellation? Please report the issue below.

Sorry to hear about the issues you’re experiencing with your purchase!

If you haven’t already, please try restoring your purchase – this usually solves the issue:

1. Open Tinder.
2. Tap the profile icon on the main screen.
3. Go to “Settings”.
4. Scroll down and select “Restore purchase”.

Still having trouble? Please let us know below.

If you have an active Tinder subscription that’s not being recognised in the app, make sure you’re using the latest version of Tinder and follow the steps below to restore your purchase:

1. Open Tinder.
2. Tap the profile icon on the main screen.
3. Go to “Settings”.
4. Scroll down and select “Restore purchase”.

Note: restoring the purchase won’t charge your card again. It’ll only reinstate any existing, active subscription to Tinder

If you’re having trouble restoring your purchase, let us know below and make sure to include a description or screenshot of the error message you’re seeing.

Sorry to hear you’re having trouble with your purchase! If you haven’t already, make sure that you’re using the latest version of Tinder available in the App Store or Google Play Store and try again.

If the issue persists, please report it below.

Sorry to hear this!

If someone has used your credit card in a fraudulent manner to make a purchase on Tinder, please fill out the form below, so we can get you the help you need right away.

If you subscribed to Tinder, or accidentally purchased a subscription, and want to stop the recurring payments associated with this subscription, you can cancel it at any time by following the steps found here. To request a refund, go back to the start of this form, select “Help with billing and payment” > “I want to request a refund”.

To report someone on the app: open the user's profile, scroll down and select the option to “Report”.

To report someone via email: please complete the form below. In the description, include the following information if possible:

1. Details of the incident you’re reporting.
2. Location of this profile (city, state, country, etc.).
3. Exact name, age and bio that appear on the profile.

If you have screenshots of the user’s profile that include photos and other relevant info, please attach them below. The more details you can provide, the quicker we can identify and investigate the user in question.

Note: by reporting, you authorise us to review all relevant information, including exchanged messages, profile information, etc. We will only review sufficient information to take appropriate action. Your report and identity will remain confidential.

Your safety is important to us. If you or someone you know is in immediate, physical danger, please contact your local authorities for help as soon as possible.

Your safety is important to us. If you or someone you know is in immediate, physical danger, please contact your local authorities for help as soon as possible.

Someone I know is being impersonated:

Only the person who's being impersonated can file an email report with us, but you can:

If the person being impersonated is someone you’re authorised to represent (e.g., your child, client, etc.), please report the profile to us by completing the form below.

Someone is impersonating me:

If someone has created a Tinder profile and is pretending to be you, please fill out the form below.

In the description, include the following information:

Screenshots are extremely helpful in these cases. Ideally, please attach a screenshot of the profile showing the name/age/bio. The more details you can provide, the quicker we can identify and investigate this profile.

Note: by reporting, you authorise us to review all relevant information, including exchanged messages, profile information, etc. We will only review sufficient information to take appropriate action. Your report and identity will remain confidential.

No problem! Our team would be happy to investigate and help out.

If you feel that someone is in immediate or physical danger, please contact your local law enforcement for help.

If you or someone you know is in emotional or suicidal distress, there are people available to help, listen, offer support and provide guidance on whatever you may be dealing with.

• In the US: call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255), a 24-hour, toll-free, confidential suicide prevention hotline.
• Rest of world: please visit The International Association for Suicide Prevention's website, to locate resources and crisis centres throughout the world.

If you’d like to report a safety concern directly to us, please complete the form below.

Note: by reporting, you authorise us to review all relevant information, including exchanged messages, profile information, etc. We will only review sufficient information to take appropriate action. Your report and identity will remain confidential.

If you sign in to Tinder with phone number: for security reasons, SMS verification is required upon login. Another user can’t access your account unless they gain access to your phone, phone number and/or one of the SMS verification codes that have been sent to your phone number. If someone has managed to gain unauthorised access to your account, we suggest that you regain access using account recovery:

1. Go to Tinder.com.
2. Tap “Log in”.
3. Select the option that asks “Trouble logging in?”.
4. Tap “Login with email”.
5. Enter the email address associated with your Tinder account.

Still need help? Feel free to let us know below.

Note: By reporting, you authorise us to review all relevant information, including exchanged messages, profile information, etc. We will only review sufficient information to take appropriate action. Your report and identity will remain confidential.

To request a copy of your personal data, please visit Tinder’s Manage My Account tool, securely sign into your account, click on “Download my data” and enter your email address.

You’ll receive an email with a link to download your data within a few days. To protect your privacy and security, this link will expire 24 hours after the email is sent.

Much of the information you’ll receive through the Manage My Account tool is already available to you through the app – such as your email address, phone number, profile photo(s), messages and preferences – and may vary depending on how you’ve used Tinder. In general, this information includes content and photos you have provided, whether directly or through your social media accounts, as well as messages and other data you would expect from a service like Tinder.

If you’ve deleted your Tinder account, you won’t be able to access the Manage My Account tool, as you no longer have an account. Instead, you can submit a request by selecting the “I have another question about my data” option in the dropdown menu of our contact form. When you delete your account, your data is disposed of in accordance with our Privacy Policy.

For more information, please see our How do I request a copy of my personal data? FAQ.

If you need help or have questions about the data you receive, you can submit a request by selecting the “I have another question about my data” option in the contact form or by replying to the email you received from our Support team. For information about how to contact Tinder’s Data Protection Office, please refer to the FAQ.

Some of your questions may already be answered within our Privacy Policy or FAQs.

If you don’t find what you’re looking for, please feel free to contact us below.

This form is intended for individuals located in the United States who are reporting Non-Consensual Intimate Images (NCII) or deepfakes under the U.S. TAKE IT DOWN Act (Public Law 119-12). If you are located in the United States and are reporting NCII or deepfakes on our platform, please use this form to provide as much information as possible.

Note: If you are not located in the United States, or if you wish to report content other than NCII or deepfakes, please use our in-product reporting tools or this contact form.

To help us locate and remove the content you are reporting as quickly as possible, please complete all required fields and provide as much detail as possible regarding the reported content. If possible, include screenshots, profile information, or links associated with the content. If you are submitting a report on behalf of another individual, please indicate your relationship to that individual or your authorization to act on their behalf.

We will contact you if more information is needed to process your report.

Have a thought? We'd love to hear it!

While we do review and track these reports, please note that we may not reply to every one of you individually. However, you can trust that your feedback is heard, escalated whenever necessary, and helps us improve the Tinder experience for everyone!

Note: By reporting, you authorize us to review all relevant information, including exchanged messages, profile information, etc. We will only review sufficient information to take appropriate action. Your report and identity will remain confidential.

If your copyright-protected work was posted on Tinder without authorisation, you can submit a copyright takedown request using this form.

Only the copyright owner or their authorised representative (e.g., attorney) may report alleged copyright infringement. If you are not the copyright owner or an authorised representative, we will not be able to process your report. Abuse of this form, such as submitting removal requests for content you do not own, may result in termination of your Tinder account.

Note on impersonation: if someone created a Tinder account pretending to be you, please use the dropdown menu directly above to report it under “Someone is impersonating me”. Using the Copyright Takedown Form to report impersonation may result in delayed support.

This form is intended for individuals located in the European Economic Area (EEA), and/or authorized Trusted Flaggers under Article 22 of the Digital Services Act (DSA). If you belong to either of these categories, you can use this form to report content on Tinder that you believe is illegal in the EEA.

Note: If you're not located in the EEA, not an authorized Trusted Flagger, or you wish to report content for reasons other than its legality, please use our in-product reporting tools or this contact form.

To ensure a thorough and efficient review of your report, please complete all required fields. Provide detailed descriptions of the content and explain why you consider it to be unlawful. If possible, attach a screenshot of the profile associated with the content. If you’re a Trusted Flagger, please use your organizational email address to complete the form.