My preferred payment method isn’t working

Common issues with payment methods include: 

• Typos – make sure all of your letters and digits match what’s on your credit card
• Use of Gift cards, prepaid cards & select debit cards – if you’re purchasing a subscription, some gift cards, prepaid cards and select debit cards may not support recurring payments 
• Billing address mix-ups – recently moved? Updated billing info? Double-check that you’ve entered the correct billing address and postcode  

If you’re still having trouble, please review the accepted payment method options for the App Store (iOS) or Google Play Store (Android), depending on your device.

Note for iOS users: if you’re having trouble with your existing payment method, please refer to this article for more information.