Trouble with My Third-Party Purchase

I’m having trouble redeeming a promo code or other third-party purchase. 

Depending on the error message you’re seeing, there are several possible reasons for why you’re running into trouble with redemption of a third-party purchase: 

• You aren’t located in the country for which the offer is valid
• You’ve entered the incorrect promo code 
• You’ve already redeemed this code OR someone else has already redeemed it 
• You already have an active subscription
• Your device is experiencing issues with connectivity
• You don’t meet other limitations for this promotion (i.e. some codes cannot be redeemed by existing Tinder users)

I was able to redeem my purchase, but it isn’t immediately active in my account. 

If you’ve successfully completed or redeemed a third-party purchase, but the subscription isn’t automatically applied to your account, this means that you already have a prior subscription that’s currently active.

In this case, you must cancel your active subscription and wait for it to expire. Once it’s expired, your third-party purchase will be automatically applied to your account.