Troubleshooting

Trouble with Login

• Updating your phone number
• Can't verify my email or phone number
• Updating your email address
• App crashing

Issues with Billing and Payment

• Can't restore my purchase
• Refund Requests
• Duplicate or incorrect charges
• Trouble with My Third-Party Purchase
• Updating your payment information
• My preferred payment method isn’t working

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Trouble with Premium Features

• Trouble completing a purchase
• Can't access my Tinder subscription
• Trouble activating Boost or Super Boost
• I have a Tinder subscription and didn't get my monthly Boost
• Used Boost or Super Boost, and didn't get any new matches
• Consumables disappeared after creating a new account

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Trouble with My Profile and Settings

• My age or name is wrong
• I can't update my profile
• Why was my photo or video removed from Tinder?
• I'm not getting push notifications

Trouble with Discovery

• I’m not seeing profiles in Discovery
• I'm seeing profiles I've already tapped through
• The profiles I see are far away
• Profiles don't match my gender or age preferences
• Grant Access to Device Location

Trouble with Matches and Messaging

• Problems with Matches
• My messages aren't sending