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  1. Tinder
  2. Troubleshooting

Troubleshooting

Trouble with Login

  • I can't log in
  • My account is banned
  • I need to update my phone number
  • Can't verify my email or phone number
  • I need to update my email address
  • App crashing

Issues with Billing and Payment

  • Can't restore my purchase
  • Refund Requests
  • Duplicate or incorrect charges
  • Trouble with My Third-Party Purchase
  • Updating your payment information
  • My preferred payment method isn’t working.  

Trouble with Premium Features

  • Trouble completing a purchase
  • Can't access my Tinder subscription
  • Trouble activating Boost or Super Boost
  • I have a Tinder subscription and didn't get my monthly Boost
  • Used Boost or Super Boost, and didn't get any new matches
  • Super Likes, Boosts, Read Receipts, etc. disappeared after creating a new account

Trouble with My Profile and Settings

  • My account is under review
  • My age or name is wrong
  • I can't update my profile
  • Why was my photo or video removed from Tinder?
  • I'm not getting push notifications

Trouble with Discovery

  • I’m not seeing profiles in Discovery
  • I'm seeing profiles I've already tapped through
  • The profiles I see are far away
  • Profiles don't match my gender or age preferences
  • Grant Access to Device Location

Trouble with Matches and Messaging

  • Problems with Matches
  • My messages aren't sending
Privacy
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